You can easily refund the order paid by Shopboxo Pay:
Navigate to Orders tab and select the order
On the top right corner click on three dots
Tap on Refund
Confirm refund
Order status will be automatically changed and funds will be returned to the customer.
Refund might take 1-2 days to appear on customers end.
If you need refund the order paid with Custom Payment method, please do next steps:
Navigate to Orders tab and select the order
On the top right corner click on three dots
Tap on Refund and enter amount
Confirm refund
NOTE: This will only change the status of the order in Shopboxo.
Please don't forget to make a refund through received payment method.
