Whenever customer will place an order on, you will receive push notification
Navigate to the Orders tab to check all orders.
You can see each order with details: Order number, Time and Date, Order amount, Payment and Delivery status, Type of delivery.
You can change the order status by tapping on status button on the right.
Long press on the order to see menu with Quick Actions
For the orders placed with Shopboxo Pay and Shopboxo Delivery statuses will change automatically according payment and delivery.
Order fulfillment statuses:
Pending - order waiting for your confirmation.
Accepted - order accepted and waiting delivery.
Shipped - order picked up by courier.
Delivered - order marked as delivered.
Rejected - order was not accepted.
Canceled - order was canceled after accepting.
Failed - order that was failed to place.
For the orders paid with Custom method you can Mark them as Paid.
Filtration and Sorting
On the Orders tab at the top right corner you can see two buttons for Filtration and Sorting
You can filter by Payment type, Fulfillment status and Period.
You can Sort by Order number, Date, Customer name and Total price.
Options
In options you can check Archived Orders and Export Orders
Detailed guide for Archived orders HERE
Guide for receipts export HERE
Timeline
Scroll down in Order details to see all actions taken on the order.
Refund
To refund the order you need to open Order details and tap Options > Refund
For the orders paid by Custom payment method, this will only change the status in Shopboxo. You will still need to manually process refund to the customer.
For the orders paid with Shopboxo Pay, refund is automatic and payment should be back in 2 working days.
